1I have already received weatherization services from TCOG. Am I eligible for additional weatherization services?
Any home that has received weatherization since 1994 is ineligible for additional weatherization services.
2How long is the Weatherization Waiting List?
TCOG serves nineteen (19) counties for its Weatherization Assistance Program. Priority is given to households with elderly (age 60+), disabled, and children under the age of five (5).
3How long is my application valid for?
Your application is good for twelve (12) months from the application completion date. Our specialist will mail out a letter to inform you of your status.
4If I have applied for assistance with my utility bills, can I also received weatherization assistance?
Once a client is approved for utility assistance, a referral can be made from your assigned specialist to the Weatherization Assistance Program.
5I received notice I was over-income for utility assistance (CEAP). Will I be over-income for the Weatherization Assistance Program, too?
The Comprehensive Energy Assistance Program (CEAP) guidelines are limited to 150% of Federal Poverty Guidelines. The Weatherization Assistance Program's guidelines extend up to 200%.
6Once I am approved, what kind of work do you perform in my home? Will windows and doors be replaced?
The Weatherization Assistance Program primarily installs insulation, caulking, and weather-stripping to reduce air infiltration/leakage. An Inspector will come to your home to take measurements and check for existing insulation. The Inspector will then enter the gathered information into a computer program designed for weatherization activities to show what work can be done to make the home more energy-efficient. The program rarely calls for replacement of windows or doors.
7How long does it take for the work to be completed?
Depending on the severity of the work needed to be performed, it can take up to 5-7 days to complete.
8I have an inspection appointment but I need to reschedule. What do I need to do?
Please contact our specialist a few days in advance if you need to reschedule. If you wait until the day of the appointment, you may end up in a deferral of services.
9What if I rent my home?
Simply provide TCOG with your landlord's contact information and an agreement will be sent out via USPS to the address provided. If your landlord agrees to the terms provided in the agreement, weatherization measures could be provided depending on the results of the inspection.
10Who performs the weatherization work?
The work on your home will be performed by qualified contractors or agency crew members. The weatherization contractor or crew members will contact you to setup the day and time to commence work which usually takes about five (5) days. It will be your responsibility to make timely arrangements with the contractor or crew member to provide access to your home in order to complete the work.
11What time of the day is the weatherization work performed?
Normal working hours are 8:00 am - 5:00 pm, Monday thru Friday. You will be responsible for making your home accessible to the qualified contractor or agency crew members during those hours.
12What do I need to do to prepare for the project?
When the contractor is ready to begin working, it would be very helpful if you would move house plants and fragile items so they are not damaged during the construction process. You can expect some dust! The workers will need to access the furnace, attic and window areas. If you have items stored in the attic, be sure to move or cover them.
13Is the Weatherization work guaranteed?
Work performed to your home through the Weatherization Assistance Program is guaranteed against defects in material and workmanship by the contractors for one (1) year. Be sure to keep the name, address and phone number of the contractor who completed your home's weatherization.
14What doesn't the Weatherization Assistance Program cover?
The Weatherization Assistance Program is an energy-efficiency program. There are some things we cannot address, such as:
- Rarely do we replace windows and doors
- We will NOT paint your house
- We will NOT perform general fix-up work
- We will NOT perform yard work
- We will NOT perform house cleaning
- We will NOT perform roof replacements
- We will NOT perform foundation leveling