2-1-1 Inclusion/Exclusion Criteria

2-1-1 Texas | Texas HHS

2-1-1 Texas Information and Referral Network

Database Inclusion/Exclusion Criteria

2-1-1 Texoma Area Information Center has their inclusion/exclusion criteria published for the general public. 2-1-1 also has the policy published in the Texoma Area Information and Access Center Training Manual.

The function of the 2-1-1 Texoma Area Information Center is to collect, organize, and disseminate comprehensive and accurate information regarding government and non-profit social services available to residents of Texas and the Texoma region. These criteria are based on the Alliance of Information and Referral Systems Standards for Professional Information and Referral.

Inclusion Policy

Service organizations seeking inclusion of one or more program(s) in the 2-1-1 database must be providing those program(s) for six (6) consecutive months prior to consideration for inclusion in the database. Information and/or validated internet links about programs and organizations falling under the following categories may be considered for inclusion in the 2-1-1 database:

  • Federal, state, county, and/or municipal government social service programs
  • Community, non-profit, and/or faith-based organizations that offer social services to the community at large
  • Critical for-profit health and human services 1
  • Health and human service advocacy groups and professional organizations
  • Toll-free hotlines and websites which provide information about, or direct access to, a health or human service to Texans

To remain in good standing and prevent removal from the 2-1-1 database, all organizations agree to participate in an annual review and maintain regular updates of their data as changes occur.

Exclusion Policy

2-1-1 Texoma Area Information Center reserves the right to exclude and remove organizations and programs from the 2-1-1 database. Grounds for exclusion or removal from the database may include, but are not limited to:

  • Inclusion in a “Specialized Database” 2
  • Service non-delivery
  • Failure to update information annually or as changes occur
  • Fraud or misrepresentation
  • Discrimination
  • Criminal activities
  • Serious substantiated complaints lodged against the organization with:
    • Any regulatory body
    • Health and human service organizations
    • 2-1-1 TIRN, or any other program of the Health and Human Services System
    • 2-1-1 TIRN Area Information Centers (AICs)

If an organization, or the programs for which the organization is requesting inclusion, does not meet the guidelines for inclusion into the 2-1-1 database, or meet any of the exclusion guidelines, the regional AIC will notify that organization of exclusion by letter or email. An organization who receives an exclusion determination may file an appeal. Appeals must be submitted via letter or email to the AIC that issued the exclusion determination.

Guidelines for Review, Appeals, and Elimination from Database

If an organization/agency submits an application and is determined to be ineligible to be listed within the Texoma Area Information Center 2-1-1 database, the Community Resources Manager will respond with an explanation.

Texoma Area Information Center has the right to refuse or discontinue listing for organizations that have had complaints filed with Texoma Area Information Center 2-1-1 or a regulatory board.

Texoma Area Information Center has the right to elimination programs or organizations failing to update their 2-1-1 Resource Database Information Form annually.

Texoma Area Information Center has the right to eliminate a program/organization when it is determined that the program is not in compliance with federal,
state, or local laws.

Inclusion within the Texoma Area Information Center 2-1-1 database does not imply endorsement of the organization. Exclusion within the Texoma Information and Access 2-1-1 database simply indicates that criterion for inclusion has not been met; it does not signify lack of endorsement.

1 “Critical for-profit” social services are those of foundational importance and/or provide a unique offering to a community or region. A “critical for-profit” service would be considered for inclusion in the database if similar non-profit or governmental services in the community are missing or lacking.
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2 A specialized database offers information about services for a particular need or demographic. 2-1-1 makes all efforts to avoid duplication of existing databases.
If an existing database offers information about specialized services and meets this inclusion policy, 2-1-1 may link to such databases, rather than duplicating these services within the 2-1-1 database.
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