The Weatherization Assistance Program (WAP) is designed to help low-income household clients control their energy costs through installation of weatherization materials and education. The program goal is to reduce the energy cost burden of low-income households through energy efficiency. Texoma Council of Governments is a sub-recipient of Texas Department of Housing and Community Affairs and collectively provides service to 19 counties within the State of Texas.
SUMMARY OF POSITION
The Weatherization Specialist provides advanced customer service, determines eligibility, daily/monthly log tracking, schedules Inspectors, prepares invoices, and reviews work orders for clients. Works under limited supervision.
DUTIES AND RESPONSIBILITIES
The essential duties and responsibilities of this position include but are not limited to the following performance measures:
Other Important Duties and Responsibilities: Perform other duties and responsibilities as required or assigned.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Must have knowledge of federal and state rules and regulations related to assigned program and client interview techniques.
Must be able to understand, apply and communicate rules, regulations and guidelines prepared by state and federal agencies relating to assigned programs; establish and maintain effective working relationships with supervisors, co-workers, program participants, service providers, and the general public; demonstrate proficiency in both written and oral communication; exhibit excellent computer skills including Word and Excel in a Microsoft Windows environment; analyze and interpret data; and identify problems and provide solutions.
Must be able to demonstrate a high level of professionalism and maintain a positive attitude. Must be able to work in an open-office/cubicle-oriented work environment.
Must have capacity to work in a multi-task work environment, either independently or as part of a team.
EXPERIENCE AND TRAINING
Four years high school or high school equivalency in general studies plus at least one-year relevant experience is preferred. Equivalent combination of experience and training which provides the required knowledge, skills and abilities for the position may be considered in lieu of degree.
CERTIFICATES AND LICENSES REQUIRED
Appropriate driver’s license or available alternate means of transportation.