Weatherization Inspector
May 31, 2024
Weatherization Inspector
May 31, 2024

CSBG Casework Specialist

SUMMARY OF POSITION

The CSBG Casework Specialist is responsible for providing direct client support to individuals receiving services through the Community Service Block Grant (CSBG).  CSBG funds are used to facilitate an individual or family’s transition from poverty to self-sufficiency by providing case management and financial assistance as guided by their Individual/Family Support Plan.

ORGANIZATIONAL RELATIONSHIPS

  1. Reports to: Department DIrector
  2. Directs: May direct interns and volunteers
  3. Other: Collaborate with COG staff; federal, state, and local agencies and officials; COG Governing Body; Executive Director; and the general public.

DUTIES AND RESPONSIBILITIES

The essential duties of this position include but are not limited to the following performance measures:

  1. Interview applicants to gather information and determine eligibility or appropriateness of available    services;
  2. Develop comprehensive client-driven individual/family support plan with short-term and long-term goals, action steps, and timelines for measurement of success;
  3. Coordinates with any other agencies that may be working with client or who would be able to provide critical support;
  4. Facilitates client success through a variety of activities, including but not limited to advocacy, accompaniment, teaching, demonstration, and networking;
  5. Monitor progress toward goals and regularly scheduled meetings with clients ensuring all TCOG committed services are provided as promised and within the agreed timeframe;
  6. Evaluates and adjusts case plans as needed and update files as appropriate;
  7. Collects data necessary to meet funding requirements and statistical reports;
  8. Maintain and submit required documents and reports as scheduled and/or assigned;
  9. Record accurate and detailed service entries in agency’s database;
  10. Submit all relevant funding request for approval;
  11. Establish and maintain good working relationships with local social service providers and community groups to facilitate resources for the client;
  12. Provide program awareness through community outreach, community activities and events;
  13. Interpret federal, state and local regulations and implement management policies and operating practices as they relate to specific program assignments;
  14. Handle complaints, arbitrate disputes and resolve grievances between client and service providers;
  15. Attend training, meetings and conferences;
  16. Meet annual Transition out of Poverty goals;
  17. Make presentations to the CSBG tri-partite board and TCOG’s Governing Board;
  18. Assist with research and data collection for the Community Needs Assessment, Community Action Plan, and Strategic Plan;
  19. Compile and provide publicity information for dissemination for all forms of media.
  20. Acquire ROMA certification within five years of employment.

Other Important Duties and Responsibilities: Perform other duties and responsibilities as required or assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Must have knowledge of federal and state rules and regulations related to assigned programs, sound budgetary practices, and client interview techniques.

Must be able to understand, apply and communicate rules, regulations and guidelines prepared by state and federal agencies relating to assigned programs.  Establish and maintain effective working relationships with supervisors, co-workers, program participants, service providers, and the public. Demonstrate proficiency in both written and oral communication; exhibit excellent computer skills including Word and Excel in a Microsoft Windows environment; analyze and interpret data; and identify problems and provide solutions.

Must be able to demonstrate a high level of professionalism and maintain a positive attitude.

Must have capacity to work in a multi-task work environment, either independently or as part of a team.

Must be able to travel throughout TCOG’s political sub-division: Cooke, Fannin and Grayson counties.

EXPERIENCE AND TRAINING

Graduation from an accredited college or university with a degree in business, public administration, social sciences, psychology, sociology, social work or a related field to the applicable program, plus at least one-year relevant experience is preferred. Equivalent combination of experience and training that provides the required knowledge, skills, and abilities for the position may be considered in lieu of degree.

Bilingual in Spanish preferred but not required. Trustworthy and discreet with confidential/sensitive materials, information and data. High regard for the integrity and accountability required as stewards and distributors of federal funds. Excellent customer service and interpersonal skills with a confident and compassionate attitude. Resourcefulness in crisis situations and sensitivity to clients in vulnerable circumstances. Interpersonal skills and the ability to relate and communicate with diverse groups of individuals are critical. Ability to work independently with flexibility.  Possess good organizational skills and ability to prioritize multiple and varied tasks.

CERTIFICATES AND LICENSES REQUIRED

Appropriate driver’s license or available alternate means of transportation.

WAGE:

Starting at $16.94/hour

Non-Exempt (Full-time, 40 hours per week)