Employment Opportunities
Customer Services Representative
November 21, 2022
2022 Audit Report
November 22, 2022



The Weatherization Assistance Program (WAP) is designed to help low-income household clients control their energy costs through installation of weatherization materials and education. The program goal is to reduce the energy cost burden of low-income households through energy efficiency. Texoma Council of Governments is a sub-recipient of Texas Department of Housing and Community Affairs and collectively provides service to 19 counties within the State of Texas.



The Inspector is responsible for conducting home energy assessments of residential and/or Multi-Family units. Inspector shall determine appropriate applications to improve the energy efficiency of the unit. May conduct final inspection of the installation of weatherization applications and verify completion and quality of work.



  1. Reports to: Program Manager
  2. Directs: This is a non-supervisory position
  3. Other: Collaborate with COG staff; federal, state, and local agencies and officials; COG Governing Body; Executive Director; and the general public.



The essential duties of this position include but are not limited to the following performance measures:

  1. Conducts a series of testing protocols, including pre-combustion appliance safety testing to assess the operating condition of combustion appliances to ensure general safety and appropriate carbon monoxide emission levels and/or identify if appliances need to be serviced or repaired.1. Conducts a series of testing protocols, including pre-combustion appliance safety testing to assess the operating condition of combustion appliances to ensure general safety and appropriate carbon monoxide emission levels and/or identify if appliances need to be serviced or repaired;
  2. Performs pressurized diagnostic testing procedures to assess the integrity of the building envelopes and duct systems for leakage and outside air infiltration;
  3. Utilizes diagnostic equipment such as blower doors, duct blaster, pan tests, and infrared cameras in order to determine the most cost-effective measures appropriate for each dwelling;
  4. Complete all required paperwork and reports associated with assessments and audits;
  5. Submits historical preservation reviews to State Historic Preservation Office for Residential properties older than 45 years to ensure recommended weatherization improvements have no adverse effect on historic property;
  6. Recommends energy conservation strategies and alternative energy techniques to clients in order to promote sustainable living; provides additional information and training as needed;
  7. Conducts final inspections of weatherized home, ensures all items are completed to DOE and TDCHA standards and obtains signatures from clients regarding certification of completed work;
  8. Ensures agency vehicles are in operating condition and takes responsibility for vehicle maintenance; including reporting all vehicle issues/repairs, completing annual safety inspections and oil changes;
  9. Travel to and from various sites throughout the 19 county service area on a frequent basis. Occasional out-of-state and overnight travel may be required.

Other Important Duties and Responsibilities: Perform other duties and responsibilities as required or assigned.



Knowledge of Low Income Housing Energy Assistance Program (LIHEAP) and Department of Energy (DOE) and federal, state and other local weatherization standards, policies and procedures.

Knowledge of OSHA health and safety systems, basic construction, home repair, and HVAC Systems as well as the techniques, methods, materials, tools, and equipment used in basic weatherization and home repair.

Knowledge of building science principles, International Residential Code-latest version, ASHRAE 62.2, county ordinances, building codes and state program guidelines for purposes of evaluation and assessment of buildings and their condition.

Working knowledge of computers and basic to intermediate skills in Microsoft Office (Word, Excel, Outlook); able to operate office machines such as fax, scanner, printer, copier and telephone.

Ability to draw and sketch home diagrams as well as the ability to read a tape measure as needed for weatherization.

Establish and maintain effective working relationships with supervisors, co-workers, program participants, service providers, and the general public; while maintaining a positive attitude.

Demonstrate proficiency in both written and oral communication.



High school diploma or its equivalent and a minimum of three to five years of related maintenance experience is preferred. Equivalent combination of experience and training which provides the required knowledge, skills, and abilities for the position may be considered in lieu of diploma.


Must have a valid Class “C” Driver’s License with an acceptable driving record.
Possess OSHA card and EPA lead certification or be willing to obtain within 6 months of employment.

While performing the duties of the job, the employee is regularly required to sit, stand, walk, talk, hear, see, bend, kneel, crouch, crawl, climb, or balance, reach with hands and arms, use hands to finger, handle or feel objects, tools or controls and maneuver in tight spaces including attics and closets. This position requires prolonged driving and/ or riding in a vehicle. The employee must frequently lift and/or carry up to 75 lbs.